The course provides an introduction to the ISO 9001:2015 Quality Management Standard requirements. The course details each requirement of the standard and how this can be achieved in a quality management system for an organisation. Practical examples provide an insight into the implementation and operation of quality management systems in a variety of business sectors.
| Module 1 | Overview of ISO 9001 and its Relevance to Business | |
|---|---|---|
| Unit 1 | Business Benefits from ISO 9001 | |
| Unit 2 | Identifying Key Interested Parties & Stakeholders | |
| Unit 3 | Key Business Issues & Risks | |
| Unit 4 | Communication, Resources, Training & Competence | |
| Unit 5 | Documented Information | |
| Module 2 | Implementing a Quality Management System | |
| Unit 1 | A Process Approach to Quality Management | |
| Unit 2 | Establishing a Quality Culture | |
| Unit 3 | Leadership & Management | |
| Unit 4 | Integration of Other Management Systems | |
| Unit 5 | Performance, Evaluation & Analysis | |
| Unit 6 | Certification |